FAQ

Here are answers to the most commonly asked questions.

You’ve taken the first step by gracing us with your digital presence. Build on that momentum: call or email us with project particulars. We’ll define a general concept that fits within your particular budget. If you like the way we think, pre-production kicks off next.

In person or by conference call, we examine every aspect of your project: goals, key messaging, target audiences, past video-related efforts, videos produced by competitors, deadlines and delivery requirements.

Timing and shooting schedules vary according to project complexity but we generally begin editing within 48 hours of receipt of or completing videography. We manage our post-production workload so your video gets our full creative focus in a timely fashion. In many cases, clients receive the “rough cut” to review within a week. We’re so focused and attentive to details that this rough cut is often the final version of the production or very close to it. Your completed video arrives very shortly after you approve the final cut.

We deliver videos in your preferred video file format by email or DVD for an exta fee. If you’re not sure what file format suits, tell us how you’ll use the video and we’ll help you decide.  As necessary, we create simple DVD label and packaging design.

We strive very hard to meet or beat deadlines. However, If the delivery date is unrealistic or it appears that the deadline will not be met, we will notify you within 48 hours of the projected deadline.

You’ll enjoy working with us. We’re excited about every project because we believe wholeheartedly in this company’s passion to capture the moments and make them unforgettable.

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